BBC
We have acted as mediators with several teams over the past few years.
This kind of conflict resolution involves the skills and processes of mediation combined with experience and knowledge of how organisations function, their culture and sub-cultures. There is often a strong interpersonal skill dimension and sometimes a need to re-visit critical incidents from the past.
In two cases, once the fundamental issues had been addressed and progressed we were able to 'flip the coin' from conflict to the nurturing of collaboration through our workshops in influencing, collaborating and negotiating with one team and the development of some agreements on working together with another.
These assignments have been reliant on perceptive managers who have realised that it is not only unproductive but also tense for everyone if dysfunctional conflict is allowed to fester. They have provided valuable insight into the process and we have offered steerage through coaching them and their team members towards sustainable solutions for the future.
